/ Privacy Policy
Last updated: October 2026
North Star Law Pty Limited (ABN 39 636 700 457) ("we", "us", "our") respects your privacy. This policy explains how we collect, use, store and disclose your personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We collect personal information that is reasonably necessary to respond to your enquiry and to provide our legal services. This may include:
- your name, email address, phone number and postal address;
- details you share about your enquiry or claim, such as how an injury happened;
- sensitive information, such as health and medical information, where it is relevant to your matter; and
- other information you or your authorised representatives provide to us while we act for you.
How we collect it
We collect information directly from you when you contact us by phone, email, through the enquiry forms on this website, or when we meet with you. With your consent, we may also collect information from third parties such as medical practitioners, employers, insurers or government agencies, where needed for your matter.
How we use it
- to respond to your enquiry and arrange a consultation;
- to assess, advise on and run your claim;
- to communicate with you about your matter; and
- to meet our legal and professional obligations.
We do not sell your personal information, and we do not use it for third-party marketing.
Who we may share it with
Where needed to act for you, we may disclose your information to barristers, medical and other experts, courts and tribunals, insurers and other parties to your claim. We also use trusted service providers (for example, IT, email and website hosting) who handle information on our behalf and are required to keep it secure. Legal professional privilege and our duty of confidentiality continue to apply.
Website, enquiry forms and cookies
When you submit an enquiry form, the details you enter are sent to us by email so we can respond. This website does not use advertising or analytics cookies. Fonts on this site are delivered by Adobe Fonts and Google Fonts, which may receive technical information such as your IP address when the page loads. If you use an online booking link on this site, the booking provider will handle the details you enter under its own privacy policy.
Keeping your information secure
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. We keep client records for as long as required by law and professional rules, and then destroy or de-identify them securely.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below. We may need to confirm your identity first, and in limited cases the law allows us to refuse access. If so, we'll explain why.
Questions and complaints
If you have a question or concern about how we handle your personal information, please contact us first, and we'll respond as soon as we can. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
North Star Law
12 Mount Street, North Sydney NSW 2060
Phone: (02) 9188 7875
Email: contact@northstarlaw.com.au
We may update this policy from time to time. The current version is always available on this page.